Passengers also need to bring their own baby car seat and/or toddler booster seat as we do not provide them. It is required by law for children within a certain weight and height. (California Vehicle Code Section 27360.) ​Children under the age of 8 must be secured in a car seat or booster seat in the back seat. Children who are 8 years of age OR have reached 4’9” in height may be secured by a booster seat, but at a minimum must be secured by a safety belt.

Boarding will be denied without a proper car seat/booster seat on day of travel.

Someone will contact you shortly after you input your requested travel dates/times in regard to pricing for your intended travel dates. Prices can vary based on holiday dates and certain events happening in the area.

Only cash, PayPal, and Zelle payments are accepted for reservations. no credit card payments will be accepted in person.

We can accept credit card payments over the phone if you have booked with us prior through our online reservation system. Over the phone booking will be charged the same price as cash payment.

A service fee of $5 will be applied to all credit card payments. This fee is charged per transaction. The service fee is non-refundable in the events of reservations cancellations (in addition to cancellation fee).

We reserved the right to cancel any reservations in the event of a system error and/or pricing errors. The reservation will not be processed and customers will need to repurchase their tickets.

No. We do not require passengers to print out their tickets/confirmation email.

Passengers can check in with the identification booked with and the confirmation number they will receive in their email.. The number of passengers that will board the bus MUST be the same OR LESS than what is stated in the reservation. We will not add on any extra persons to the ride once we arrive for pickup.

All of our vehicles are Brand New Ford Transit XLT High Roof. There is no restroom on board. The maximum capacity per shuttle is (14) fourteen passengers.

Due to consideration of other passengers, potential passenger health conditions, space, and time on the van, no pets are allowed to board the van.

We do not provide parking. We suggest passengers plan in advance for their vehicles parking prior to their trips.

Unless otherwise agreed upon with the driver and included in your fare, then there will not be any stops in the ride. Please make sure to discuss this with us when booking your transportation.

Our vehicles are not handicap accessible. Although not required, if you are in need of any type of accommodation, please let us know when making the booking. This will greatly help us to provide you with the best possible trip with us!

Passengers are advised to keep all valuable personal belongings in their person at all times. Angel City Connection is not responsible for any items left inside our vehicle after passengers have departed the bus at their arrival. Any items and luggage left in the bus, if found, has to be claimed and picked up by the passengers by the next bus departure. After which, all unclaimed items and luggage will be disposed of. Angel City Connection will not be responsible for the lost and found items and any contents inside the luggage after it has been disposed of.

We will not call to check for the owner of the lost AND found items AND luggage. it is the passengers responsibility to check with us. for after hours contact, Please email: info@angelcityconnection.

Each ticket purchased allowed 1 checked luggage + 1 personal item per person.


ONE (1) CHECKED LUGGAGE = up to 30 pounds

• Checked luggage size: Height (H) 27 inches x Width (W) 17 inches x Depth (D) 10 inches; UP TO 30 POUNDS
• Over 30 pounds (50 pound maximum) = $25.00 additional charge. Due in cash upon boarding
• NO LUGGAGE OVER 50 POUNDS. fold-able bicycles, scooters, and coolers are not allowed on the van.

AND


ONE (1) of the following personal items = up to 15 pounds

• Hand-bag or purse or laptop bag, or small backpack: up to 16 inches in longest length
• A fee of $15.00 will be applied for each extra personal item.

Note: multiple shopping bags or groceries bags will be considered as extra personal items and WILL BE CHARGED PER BAG.


ADDITIONAL LUGGAGE FEES

• HEAVY LUGGAGE: 50 POUND maximum: $25.00
• Personal items, shopping bags, and groceries bags: $10.00/each
• Over-sized items such as golf bags are not considered as luggage. They will be charged a fee per item, starting at $25.00. Due in cash upon boarding. Subject to availability of space.

Subject to availability of space. We have the right to refuse any extra luggage without prior notices.

“Our maximum liability to you for any loss or damages to your luggage is $30.00 per passenger for any such loss or damages to luggage. Angel City Connection will only be responsible to reimburse passengers up to the maximum liability limit of $30.00 in the event of negligence. If you have any item in the luggage that worth more than this amount, Angel City Connection will not pay any more. We encourage you to keep all your valuable belongings with you at all times. We are not responsible for lost luggage if you fail to check the bag in with the driver before boarding the bus and/or removing of luggage out of the bus before your arrival. For luggage loss or damage claim please email info@angelcityconnection.com. Please allow up to 14 days for Angel City Connection to inspect the claim and get it process for you.

Angel City Connection cannot accept responsibility for any carry-on luggage that gets lost or damaged. You are responsible throughout the trip to have your carry-on bag with you, including when getting off the bus for a break.”


All luggage will be weighed individually upon boarding in order to be accepted.