Terms and Conditions
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Luggage Policy:
Each ticket purchased allowed 1 checked luggage + 1 personal item per person.
ONE (1) CHECKED LUGGAGE = up to 30 pounds
- Checked luggage size: Height (H) 27 inches x Width (W) 17 inches x Depth (D) 10 inches; UP TO 30 POUNDS
- Over 30 pounds (50 pound maximum) = $25.00 additional charge. Due in cash upon boarding
- NO LUGGAGE OVER 50 POUNDS. fold-able bicycles, scooters, and coolers are not allowed on the van.
AND
ONE (1) of the following personal items = up to 15 pounds
- Hand-bag or purse or laptop bag, or small backpack: up to 16 inches in longest length
- A fee of $15.00 will be applied for each extra personal item.
Note: multiple shopping bags or groceries bags will be considered as extra personal items and WILL BE CHARGED PER BAG.
ADDITIONAL LUGGAGE FEES
- HEAVY LUGGAGE: 50 POUND maximum: $25.00
- Personal items, shopping bags, and groceries bags: $10.00/each
- Over-sized items such as golf bags are not considered as luggage. They will be charged a fee per item, starting at $25.00. Due in cash upon boarding. Subject to availability of space.
Subject to availability of space. We have the right to refuse any extra luggage without prior notices.
“Our maximum liability to you for any loss or damages to your luggage is $30.00 per passenger for any such loss or damages to luggage. Angel City Connection will only be responsible to reimburse passengers up to the maximum liability limit of $30.00 in the event of negligence. If you have any item in the luggage that worth more than this amount, Angel City Connection will not pay any more. We encourage you to keep all your valuable belongings with you at all times. We are not responsible for lost luggage if you fail to check the bag in with the driver before boarding the bus and/or removing of luggage out of the bus before your arrival. For luggage loss or damage claim please email info@angelcityconnection.com. Please allow up to 14 days for Angel City Connection to inspect the claim and get it process for you.
Angel City Connection cannot accept responsibility for any carry-on luggage that gets lost or damaged. You are responsible throughout the trip to have your carry-on bag with you, including when getting off the bus for a break.”
All luggage will be weighed individually upon boarding in order to be accepted.
Cancellation Policy:
All cancellations will be credited back as a credit voucher via coupon code, valid for 12 months from the issuance date. You can apply the coupon code to your new booking at checkout. Each booking can only be cancelled and receive a credit voucher once. The credit voucher will be emailed to the email address you provided in the original booking. We can also text you the coupon code to your phone number upon request.
The whole credit voucher amounts will be applied to the new booking, we will not refund/credit any unused portion of the credit voucher. If the credit voucher is not enough to cover the cost of the new tickets, you are responsible for any remaining balance due at checkout.
For round-trip bookings, we can issue two credit vouchers upon request. By default, we will issue only one credit voucher.
Tickets booked with credit vouchers are final bookings and are not eligible to request a cancellation/credit voucher again. Tickets that have been rescheduled from the original date at least once are also not eligible for a cancellation/credit voucher.
We reserved the right to cancel any reservations in the event of a system error and/or pricing errors. The reservation will not be processed and customers will need to repurchase their tickets.
Cancellation requests can be done in one of the following ways:
(1) TEXT (424)-426-9927; please include your ORDER NUMBER
(2) EMAIL to INFO@ANGELCITYCONNECTION
Please review the information below to determine how much you will be credited based on when you request your cancellation.
Reservation of 1 to 2 passengers:
If your cancellation request is received:
24 HOURS or MORE before departure date/time: 100 % credits. You will receive the full amount of what you originally paid (minus the service fee).
LESS THAN 24 HOURS before departure date/time: 50 % credits. You will receive half of the amount of what you originally paid (minus the service fee).
6 HOURS or LESS before departure date/time: NO CREDIT. You will be considered as a NO-SHOW if you do not board the bus by departure time.
Reservation of 3 passengers and more:
If your cancellation request is received:
72 HOURS (3 DAYS) or MORE before departure date/time: 100 % credits. You will receive the full amount of what you originally paid (minus the service fee).
LESS THAN 72 HOURS, up to 24 HOURS before departure date/time: 50 % credits. You will receive half of the amount of what you originally paid (minus the service fee).
LESS THAN 24 HOURS before departure date/time: NO CREDIT. You will be considered as a NO-SHOW if you do not board the bus by departure time.
NOTE: ANY MULTIPLE BOOKINGS FROM THE SAME LOCATION, SAME DEPARTURE TIME, AND USING THE SAME CREDIT CARD, WILL BE CONSIDERED AS ONE BOOKING and WILL FALL UNDER THE RESERVATION OF 3 PASSENGERS or MORE CANCELLATION POLICY
Reschedule Policy:
Reservation of 1 to 2 passengers:
If your reschedule request is received:
24 HOURS or MORE before departure date/time: No fees, we will reschedule you to another date/time. If there is a price difference, it will be due in cash upon boarding. Once rescheduled, your tickets are no longer eligible for cancellation/credit voucher, it is FINAL BOOKING. If you are not sure of the reschedule departure, we recommend requesting a cancellation/credit voucher instead.
LESS THAN 24 HOURS before departure date/time: refer to cancellation policy.
6 HOURS or LESS before departure date/time: refer to cancellation policy.
Reservation of 3 passengers and more:
If your reschedule request is received:
72 HOURS (3 DAYS) or MORE before departure date/time: No fees, we will reschedule you to another date/time. If there is a price difference, it will be due in cash upon boarding. Once rescheduled, your tickets are no longer eligible for cancellation/credit voucher, it is FINAL BOOKING. If you are not sure of the reschedule departure, we recommend requesting a cancellation/credit voucher instead.
LESS THAN 72 HOURS, up to 24 HOURS before departure date/time: refer to cancellation policy.
LESS THAN 24 HOURS before departure date/time: refer to cancellation policy.
The whole credit voucher amounts will be applied to the new booking, we will not refund/credit any unused portion of the credit voucher. If the credit voucher is not enough to cover the cost of the new tickets, you are responsible for any remaining balance due at checkout.
For round-trip bookings, we can issue two credit vouchers upon request. By default, we will issue only one credit voucher.
Tickets booked with credit vouchers are final bookings and are not eligible to request a cancellation/credit voucher again. Tickets that have been rescheduled from the original date at least once are also not eligible for a cancellation/credit voucher.
We reserved the right to cancel any reservations in the event of a system error and/or pricing errors. The reservation will not be processed and customers will need to repurchase their tickets.
Cancellation requests can be done in one of the following ways:
(1) TEXT (424)-426-9927; please include your ORDER NUMBER
(2) EMAIL to INFO@ANGELCITYCONNECTION.COM
Please review the information below to determine how much you will be credited based on when you request your cancellation.
Reservation of 1 to 2 passengers:
If your cancellation request is received:
24 HOURS or MORE before departure date/time: 100 % credits. You will receive the full amount of what you originally paid (minus the service fee).
LESS THAN 24 HOURS before departure date/time: 50 % credits. You will receive half of the amount of what you originally paid (minus the service fee).
6 HOURS or LESS before departure date/time: NO CREDIT. You will be considered as a NO-SHOW if you do not board the bus by departure time.
Reservation of 3 passengers and more:
If your cancellation request is received:
72 HOURS (3 DAYS) or MORE before departure date/time: 100 % credits. You will receive the full amount of what you originally paid (minus the service fee).
LESS THAN 72 HOURS, up to 24 HOURS before departure date/time: 50 % credits. You will receive half of the amount of what you originally paid (minus the service fee).
LESS THAN 24 HOURS before departure date/time: NO CREDIT. You will be considered as a NO-SHOW if you do not board the bus by departure time.
NOTE: ANY MULTIPLE BOOKINGS FROM THE SAME LOCATION, SAME DEPARTURE TIME, AND USING THE SAME CREDIT CARD, WILL BE CONSIDERED AS ONE BOOKING and WILL FALL UNDER THE RESERVATION OF 3 PASSENGERS or MORE CANCELLATION POLICY.
Change in Drop-Off Locations and Payment Responsibility:
At Angel City Connection, we strive to provide convenient and reliable transportation services to our passengers. To ensure transparency and fairness in our operations, we have established the following policy regarding changes in drop-off locations and associated payment responsibilities:
- Change in Drop-off/Pick-Up Location: Should a passenger request to board or disembark at a location different from the one originally booked, and the new location entails a higher fare, the passenger is responsible for covering the price difference.
- Payment Procedure: The payment for the price difference must be made either at the time of boarding or upon reaching the new drop-off location.
- Consequences of Non-Payment: Failure to make the required payment for the price difference will result in the denial of all future bookings with Angel City Connection. This measure ensures that our services remain sustainable and fair to all passengers.
We appreciate your understanding and cooperation in adhering to this policy.
Late Arrival/No Show Policy:
We encourage all customers to arrive at least 10-15 minutes early for their departure. A customer will be considered a “no show” if they do not check in with the driver by departure time. The customer will need to repurchase the ticket at the full price.
WE DO NOT CALL TO CHECK IF YOU DO NOT CHECK-IN ON TIME. ALSO CALLING US TO TELL US YOU ARE LATE DOES NOT GUARANTEE THE BUS WILL WAIT FOR YOU. PLEASE BE COURTEOUS AND PLAN FOR YOUR ARRIVAL IN A TIMELY MANNER.
We do not provide parking services or parking spaces for vehicles for ALL LOCATIONS.
Seating Arrangement:
The seating arrangement is the first to come the first to pick. If customers would like to sit in a specific seat, please notify the driver at the time of booking and we will do OUR BEST TO ACCOMMODATE YOU.
Children Travelers (Tickets, Car Seat/Booster Seat):
Passengers traveling with their children need to purchase separate tickets for their children.
Passengers also need to bring their own baby car seat and/or toddler booster seat as we do not provide them. It is required by law for children within a certain weight and height.
Boarding will be denied without a proper car seat/booster seat on day of travel.
In California, car seat laws require that children under the age of eight must be secured in a car seat or booster seat in the back seat. Children under two years old must ride in a rear-facing car seat unless they weigh at least 40 pounds or are taller than 40 inches. Children who are eight years old or taller than 4’9″ can sit with a seat belt.
Payments:
All online reservations are guaranteed seats and take priority over walk-in passengers. In the event that we sold out of seats, walk-in passengers will not be accepted unless a passenger with an online reservation is a NO SHOW
Only cash/Zelle payments are accepted for walk-in passengers; no credit card payments will be accepted in person. Cash price starts at $50.00 one-way; prices can vary depending on the locations and the current online prices.
We can accept credit card payments over the phone if you have booked with us prior through our online reservation system. Over the phone booking will be charged the same price as cash payment.
A service fee of $5 will be applied to all credit card payments online and $5.00 for all credit card payments over the phone. This fee is charged per transaction. The service fee is non-refundable in the events of reservations cancellations, booked wrong date, or change of reservations. Tickets will not be void or refunded if passengers booked for a wrong date/route. In the event of this, please call our office or email us to request a reschedule or a voucher to rebook the tickets.
We reserved the right to cancel any reservations in the event of a system error and/or pricing errors. The reservation will not be processed and customers will need to repurchase their tickets.
Animals/Pets:
Live animals, including but not limited to, pets, emotional support animals, therapy animals, and animals used for demonstration are prohibited. Angel City Connection reserves the right to exclude animals since they may pose an issue of health and safety to other customers (i.e. aggressive behavior, not housebroken, or handler cannot control animal).
Any passengers that are found to hide their pets while onboard the shuttle will be drop off at the next closest stop and their ticket will be forfeited; if it is a round trip ticket, the return portion of the ticket will also be cancel and forfeited. Angel City Connection will not be responsible for the remainder of their trips after their drop off and reserve the right to refuse service on future bookings.
Due to consideration of other passengers, health conditions, space, and time on the van, no pets are allowed to board the van.
Lost and Found:
Passengers are advised to keep all valuable personal belongings in their person at all times. Angel City Connection is not responsible for any items left inside our vehicle after passengers have departed the bus at their arrival. Any items and luggage left in the bus, if found, has to be claimed and picked up by the passengers by the next bus departure. After which, all unclaimed items and luggage will be disposed of. Angel City Connection will not be responsible for the lost and found items and any contents inside the luggage after it has been disposed of.
WE WILL NOT CALL TO CHECK FOR THE OWNER OF THE LOST and FOUND ITEMS and LUGGAGE. IT IS THE PASSENGERS RESPONSIBILITY TO CHECK WITH US. FOR AFTER HOURS CONTACT, PLEASE EMAIL: INFO@ANGELCITYCONNECTION.
Parking For Your Vehicle:
We DO NOT provide parking for your vehicle.
We suggest passengers plan in advance for their vehicles parking prior to their trips.
Alcohol and smoking Policy:
We do not allow any type of alcohol & smoking inside our shuttle.